Privacy Policy

1. Introduction

904 Digital Media ("we," "us," or "our") operates as a digital marketing agency providing social media management, content publishing, and online presence services to business clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including our platform integrations with Meta (Facebook and Instagram), Google, and other third-party services. By using our services you agree to the practices described in this policy.

2. Information We Collect

We collect information necessary to deliver our services:

• Client Business Information: Business name, address, phone number, website URL, and industry category provided during onboarding.
• Social Media Account Data: With your explicit authorization via OAuth, we access your Facebook Pages, Instagram Business Accounts, and Google Business Profiles solely to deliver our contracted services (publishing posts, responding to reviews, managing listings, analyzing performance).
• Platform Insights & Analytics: Page views, engagement metrics, follower counts, and post performance data obtained through official platform APIs.
• Contact Information: Name, email address, and phone number of business representatives for service communication.
• Website Usage Data: IP address, browser type, pages visited, and referring URLs when you visit weare904digitalmedia.com, collected via standard web analytics tools.

3. How We Use Your Information

We use collected information exclusively for:

• Publishing and scheduling social media content on your authorized Pages and accounts.
• Responding to comments, reviews, and messages on your behalf as contracted.
• Generating performance reports and insights for your campaigns.
• Maintaining and updating your business listings and profiles.
• Communicating with you about your account, services, and deliverables.
• Complying with legal obligations and platform terms of service.

We do not use your data for advertising, profiling, or any purpose beyond the services expressly contracted with you.

4. Meta Platform Data

When you authorize our application to access your Facebook Pages or Instagram Business Accounts, we receive permissions including (but not limited to):pages_manage_posts,pages_read_engagement,instagram_content_publish, and related permissions.

• Data accessed via Meta APIs is used solely to provide the social media management services you hired us to perform.
• We do not sell, license, or transfer Meta user data to any third party.
• We do not use Meta data to target advertising or build profiles beyond your own account analytics.
• Access tokens are stored securely and are never shared outside our service infrastructure.
• You may revoke our access at any time through your Facebook Settings > Apps and Websites.
• We comply fully with Meta's Platform Terms and Developer Policies.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our business (e.g., cloud hosting, scheduling tools) under confidentiality agreements and with access limited to what they need to perform their function.
• Platform APIs: Data is transmitted to Meta, Google, and other platforms as required to execute your contracted services (e.g., posting content to your Page).
• Legal Requirements: When required by law, court order, or to protect the rights and safety of our clients or the public.
• Business Transfer: In the event of a merger or acquisition, data may transfer to a successor entity under the same privacy commitments.

6. Data Retention

We retain your data for as long as necessary to deliver contracted services and satisfy legal obligations. Upon termination of our engagement, we will delete or anonymize your data within 90 days, unless a longer retention period is required by law. Platform access tokens are revoked immediately upon account deletion or service termination.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted storage of access credentials, HTTPS for all data transmission, and access controls limiting data access to authorized personnel only. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but commit to prompt notification in the event of a data breach affecting your information.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Revoke any consent you previously provided at any time.

To exercise any of these rights, contact us at ryan@weare904digitalmedia.com.

9. Cookies & Tracking

Our website uses essential cookies to ensure proper function. We may use analytics cookies (e.g., Google Analytics) to understand site traffic. You may disable cookies through your browser settings; some site features may not function correctly if you do. We do not serve third-party advertising cookies.

10. Children's Privacy

Our services are intended for business clients and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. We will notify active clients of material changes via email. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: